Cancellation Policies

Winchester Gastroenterology Associates

Office Appointments

Should you wish to cancel your office appointment, please notify the office at least 24 hours prior to your scheduled appointment time.  Less time than 24 hours’ notice will result in a $35 “no show” fee being billed and due prior to rescheduling another appointment.

Out-Patient Procedures

If you wish to cancel your out-patient procedure such as a Colonoscopy, UGI Endoscopy, ERCP, etc., please immediately notify us at 540-667-1244. (This number is available after hours for messages.) Failure to notify us of your cancellation within 48 hours may result in a charge of $75 to you.

Restrictive Access

Any patient who has been deemed excessively abusing the scheduling policy (3 cancellations or 3 reschedules within a 12-month period) will be placed on a “Restrictive Access” appointment list. Restrictive Access means the patient will not be allowed to schedule any appointment for 6 months.

• A letter of Restrictive Access will be mailed to the patient
• An alert will be placed on chart stating “restrictive access” and ending date of such – alert will be removed after this time frame
• All pending appointments will be cancelled
• If the patient no shows, reschedules or cancels another appointment within a year’s time, they are immediately placed back on “restrictive access” status for another 6-month time period.
• All patients will sign the Appointment Policy when they are registered as a “new patient”

Questions or comments? Here’s how to reach us.