Should you wish to cancel your office appointment, please notify the office at least 24 hours prior to your scheduled appointment time. Less time than 24 hours’ notice will result in a $35 “no show” fee being billed and due prior to rescheduling another appointment.
If you wish to cancel your out-patient procedure such as a Colonoscopy, UGI Endoscopy, ERCP, etc., please immediately notify us at 540-667-1244. (This number is available after hours for messages.) Failure to notify us of your cancellation within 48 hours may result in a charge of $75 to you.
Any patient who has been deemed excessively abusing the scheduling policy (3 cancellations or 3 reschedules within a 12-month period) will be placed on a “Restrictive Access” appointment list. Restrictive Access means the patient will not be allowed to schedule any appointment for 6 months.
Our commitment is compassionate care. We are here for your health. Please call us with any questions or concerns.
Please send us any non-confidential correspondence to the e-mail address below. We apologize in advance for any delay.