At Winchester Gastroenterology Associates, it is important to our practice that we protect our patients and staff during these uncertain times. We are committed to offering the best possible care in a safe environment through the COVID-19 pandemic.
Our office has implemented safety practices in accordance with CDC and VDH which include:
Due to these state-mandated safety precautions and occupancy limits, we still encourage our patients to be seen via Telehealth (virtual) appointments with their provider and care team. However, we understand that some patients may require or prefer an in-office appointment, but these are only available at this time with special approval.
Our staff will pre-screen and triage all new and follow up patients over the phone prior to their telehealth visit. Should an in-person visit be necessary, patients will be pre-screened again when arriving at our facility by checking temperatures, obtaining a review of symptoms such as cough or shortness of breath. We will also be obtaining information including recent travel history or known exposure history to COVID-19. To further minimize risk, we ask that additional family members/friends remain in their vehicles. Exceptions will be made for patient’s requiring a support person due to mobility, emotional or cognitive needs.
We are still able to schedule your outpatient Colonoscopy and UGI Endoscopy. We are taking every precaution for the safety of our patients and staff. We are continuing to adhere to our strict infectious disease prevention protocols and following CDC guidelines. All patients will be required to have a COVID test performed prior to having your UGI Endoscopic procedure. Family members will be asked to wait in their cars during procedures.
Patients who do develop symptoms of COVID-19 prior to their appointment should contact us immediately to discuss this. Patients who are presumed to be infected may need to be rescheduled for the safety of staff and other patients.
We value your trust the care we provide at Winchester Gastroenterology and appreciate your patience as we work through these new processes and alternative schedules.
We are confident that we can continue to provide quality care during this epidemic. We are offering many options to ensure the safety of all involved. We, as much as you, look forward to getting back to normal in the coming months. In the meantime, we will continue to provide the compassionate, patient-centered care that you deserve.
If you have any questions, please contact us.
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Winchester Gastroenterology Associates